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Customer outcomes and insurer and banking conduct have been identified as key areas of focus for the regulators this year, and experts say it is important for advisers to review their compliance process on an ongoing basis - particularly when it comes to meeting Code standards.
DLA Piper partner Tracey Cross recently spoke with FSC members, and said that when it comes to legislation, meeting Code of Conduct standards is "non-negotiable". She recommended regularly reviewing how a business is functioning, and making sure that all of its systems are effective in meeting compliance objectives.
Read the full article: Insurance Business NZ