Senior Manager Risk, Compliance and Quality Assurance

Senior Manager Risk, Compliance and Quality Assurance, IBB

• Based in Britomart, Auckland
• Full time, Permanent position

At Westpac New Zealand, we’re committed to Creating Better Futures Together. With over 160 years of proud history, we’re recognised as a place where talent is nurtured, passions are fuelled, and ambitions thrive. We’re now seeking a strategic and experienced leader to join our IBB team as the Senior Manager Risk, Compliance and Quality Assurance (QA).

Mō te tūranga | About the Role

Reporting into the Chief Operating Officer for Institutional & Business Banking (IBB, this is a pivotal leadership role responsible for designing, implementing, and managing the risk, compliance, and QA frameworks across IBB. You’ll provide strategic oversight to ensure that IBB operates within risk appetite, complies with internal and external policies, and meets regulatory requirements.

You’ll work closely with the IBB Chief Operating Officer and leadership teams to embed a culture of risk awareness, ensure robust controls, and deliver high-quality outcomes that support sustainable growth and customer trust.

Key Responsibilities

• Lead the development and execution of IBB’s risk, compliance, and QA frameworks.
• Champion a culture of risk awareness aligned with Westpac NZ’s broader strategy.
• Provide strategic insights on emerging risks, regulatory changes, and mitigation strategies.
• Ensure compliance with laws and regulations including RBNZ, FMA, AML/CFT, CCCFA, FSLAA, CoFI, and the Privacy Act.
• Establish and maintain QA programmes and control testing plans.
• Identify and resolve process and control gaps across IBB.
• Lead and develop a high-performing team, fostering talent and succession planning.
• Build strong relationships with regulators and industry peers to ensure best practice.
• Monitor and report on risk, compliance, and QA outcomes.
• Ensure timely logging and resolution of operational losses and compliance incidents.
• Maintain and test Business Continuity Plans (BCPs).
• Stay current with regulatory, environmental, and industry developments

Nā tāu rourou | What will you bring?

• Tertiary qualification in Law, Finance, Risk, Commerce or a related discipline
• 10+ years’ experience in risk, compliance, QA, or audit within the banking or financial services sector
• Deep regulatory knowledge e.g. Basel, APRA, FSLAA, Code of Banking Practice, Sarbanes-Oxley and NZ Legislation
• Demonstrated experience managing relationships with regulatory bodies (e.g. RBNZ, FMA)
• Demonstrated experience operating at senior leadership level, and with executive-level and Board reporting exposure
• 5+ years’ experience leading high-performing risk, compliance and QA teams within complex business environments
• Highest level of senior stakeholder management, with the ability to positively influence and negotiate
• Strong strategic thinking and risk management capabilities
• Ability to translate complex regulatory requirements into practical business processes and frameworks
• Demonstrated success leading large-scale transformation and driving major changes.

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply HERE Now!

Apply today with your CV and Cover Letter. 

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. 

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close: 20 August 2025