Root Cause Analysis - Auckland

26 September 2017 - 26 September 2017
09:00 am-05:00 pm
Ernst & Young
2 Takutai Square, Britomart
Auckland, NZ


Root Cause Analysis for Internal Auditors (one day)

Root Cause Analysis (RCA) is a tool that can be used by auditors to report on, resolve and prevent costly problems. Once the root cause is removed from the problem fault sequence, then it prevents an undesirable result from occurring.

You can save your organisation potentially thousands or millions of dollars, as an expert and trained authority on implementing RCA.

This 1 day course explains the RCA process and how to use it effectively to achieve real benefits for your organisation. By attending this course you will learn how to correct the root cause of problems, rather than merely addressing the symptoms.

Tangible Outcomes

  • Understand the RCA process
  • Prioritise problems through risk analysis
  • Look beyond the human cause of problems and identify the processes, systems, and latent or organisational causes ofproblems
  • Graphically represent problems and their causes
  • Work more collaboratively in a team
  • Better analyse and report on problems
  • Prevent issues from arising

Benefit from the right topics

  • What is RCA?
  • Establishing the business case for RCA
  • Picking the problem and quantifying the risk
  • Questioning skills to get to the root of the problem
  • Optimising teamwork to identify causes of the problem
  • Building a logic tree
  • Getting around typical implementation issues
  • Evaluating the RCA intervention and return on investment

Facilitated by Nicole Cullen

Nicole is an expert in Root Cause Analysis (RCA), communications and problem solving. She is a regular speaker on RCA at industry conferences and forums.

Nicole is a regular trainer of RCA for major Australian corporates. In addition to training IIA members, her clients include utilities, financial organisations, government agencies such as the ATO, Ombudsman Schemes and universities.

In a career spanning over two decades, Nicole has worked as a lawyer, mediator, facilitator, manager, consultant and trainer. She has held senior management roles in a Federal Tribunal and a national complaints scheme.

Nicole’s clients describe her as “engaging” and “dedicated to achieving the right results to drive a positive outcome”. Her style is dynamic, communicative and personable. Nicole is passionate about helping people understand and use RCA as a business tool.

Please note -

  • Course availability subject to minimum number of attendance
  • Dates subject to change


Members: $650.00 plus GST

Non-members $795.00 plus GST

Read testimonials from previous Root Cause Analysis course attendees

To register please email

Event Registration